![]() Subsequent to us approving the return pick up based on the images and videos you have shared your package will be picked up by our courier partner within 4-7 business days (Not including Sunday).Please note the following important processes, once you have initiated a return pick-up: Email us at images of the products with packaging and tags to schedule a return pick up.Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Any items that were damaged during transit must also bear the tag for us to process the return. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact.In case the return is not applicable in your area, you can send the product back to us at - Hiara Jewels, 846B, Acharya Kriplani Marg, Adarsh Nagar, Jaipur, Rajasthan 302004.Keep all items (INCLUDING the invoice) in a package and it will be picked by our delivery partners from your doorstep.To process a return/exchange, please follow these simple steps: Rest amount will be the refunded back in 48 business hours post cancel confirmation from our delivery partners In case of cancellation due to Open Delivery reason, A total of INR 200 will be deducted from the amount as shipping & handling charges. Hence any cancellation due to Open delivery request by the customer, will not be considered as fair cancellation. Note - Hiara do not offer the 'Open Delivery' to our customers. Please note that it may take 8-10 working days to complete the entire refund process (Starting from picking up the product from the customer's doorstep till refunding amount back to your account). and once it is done, we will initiate your refund. To return the product, just drop us an email at stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Sorry to hear that you would like to return the product. Only MRP priced items may be fully refunded, unfortunately sale items / offers items can be refunded, returned or exchanged, but 200 INR individual product will be deducted as a shipping charges. Please note, we offer 7-day return/refunds for the items purchased at full price only. Offer Sale and/or discounted items (if applicable) No returns will be accepted after 7 days. HIARA reserves the right to process refunds after checking the returned items. Please note that the items must be returned in their original packing and should not have been used. If you're not satisfied with the items you have received, please write to us at and we are happy to help! We offer a 7-day return policy on our products, for all unused and unworn items, no questions asked.
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